Hi! How can we help you?

We understand your concerns, but we remind you that we are ready to offer you all the support.

Check out our FAQs below. If you still have a question do not hesitate to contact us.

Cancellations & Refunds

You can cancel up to 24 hours before the booked tour starts. For example, if the tour starts at 9:30 am tomorrow, you can cancel until 9:30 am today. To do this, contact us to request a cancellation.

If canceled in advance, we will refund the amount minus Stripe processing fees (1.5%+€0.25 – for European cards; 2.9%+€0.25 – for non-European cards)*.

*This information may not be up to date as Stipe may change fees. Check Stripe’s current fees here.


After booking a tour, you will receive a confirmation email, since the tour only takes place with a minimum of 2 people.

For now, the confirmation email serves as an electronic ticket.

If you do not receive an email, please contact us.

Privacy Policy

Your safety is important to us!

Access our page with our privacy policy and terms of service to be clear about the use of your data.

Bookings Changes

It is possible to change, depending on the availability of dates / schedule / places, if the number is not less than the minimum required.

To make changes to the booking, please contact us 48 hours in advance.


Payment must be made in full in order to guarantee your seat and validate your tickets.

Meeting Point

Faro - Near Eva Senses Hotel

Do you still have questions?

Send us a message with all your questions. We promise that we will respond as quickly as possible.